Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At SoftNest, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're happy to offer a simple and transparent return process.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
We proudly provide FREE returns worldwide.
Eligibility
Returned items must:
- Be unused or gently used
- Be in their original condition
- Include original packaging whenever possible
- Not be intentionally damaged
Non-Returnable Items
The following cannot be returned:
- Gift cards
- Personalized or customized products
- Clearance or final-sale items
- Products damaged through misuse
Return Process
Contact us at:
Include:
- Order number
- Full name
- Reason for return
- Photos if the product arrived damaged or defective
Our support team will provide complete return instructions.
Damaged or Incorrect Orders
Please inspect your package upon delivery.
If your item arrives damaged, defective, or incorrect, notify us within 7 days after delivery.
We will provide a replacement or full refund at no additional cost.
Refunds
After receiving and inspecting your return:
- Approved refunds are processed within 3–5 business days.
- Your payment provider may require additional processing time.
- Refunds are issued using the original payment method.
Exchanges
If you wish to exchange your product, please contact our customer support team.
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
If the issue continues, please email us.
Email: